Your Logo Here
 Home | Directory | News | Newsgroups | Tools | Resources | Glossary | Site Map
Featuring Voice Mail Information, News, and Resources
Types of Voicemaill

Types of Voicemail

Over the years, many different types of voicemail have been developed for specialized applications.

Standard voice mail supplies users with a number that is answered by an individual "mailbox" where greetings can be given out and messages taken when the end-user is not available or chooses not to answer the telephone. End-users may store, forward, retrieve and erase the messages. 

Extended voice mail supplies users with a main menu box and three (3) or more individual "mailboxes" where greetings can be given out and messages taken when the end-user is not available or chooses not to answer the telephone.  The main box, also known as the "what to do" box, acts as a menu for one-digit access to the other mailboxes. End-users may store, forward, retrieve and erase the messages.

Voice On-Demand  supplies users with an individual greeting-only "mailbox" that acts as a voice bulletin-board, providing verbal information or instructions.

Fax mail automatically detects and receives faxes just like a fax machine.  Users can call from a fax machine from anywhere around the world to retrieve your faxes or have them delivered to email.  End-users may save faxes for future retrieval and/or forward a copy to someone else.  In some cases you can automatically set your fax mail to send all of your faxes anywhere you go.  In most cases you can use the same number for voice and fax, or choose a dedicated and separate fax number.

Fax On-Demand supplies users with a repository for making fax documents available to callers.  Callers can receive forms, documents, applications, brochures, company and product literature, etc. automatically by calling the fax on-demand box at any time.  Callers can immediately receive your documents when they call from their fax phone, or they can be prompted to enter their fax number, and the selected document will be faxed to them automatically.

Question and Answer (Q&A) supplies users with a single set of questions that can be presented to callers.  Users can program voice mailboxes to ask questions, record responses and even ask different questions depending on the answers given by your callers. By customizing a Question and Answer Mailbox you can provide your customers with the ability to place orders 24 hours a day.

Unified Messenger supplies users with an individual mailbox where greetings can be given out and messages taken when the end-user is not available or chooses not to answer the telephone.  Unified Messenger integrates voicemail, fax-mail, and e-mail to provide users with unified messaging.  End-users may store, forward, retrieve and erase the messages.

Network Messenger supplies users with an individual mailbox where greetings can be given out and messages taken when the end-user is not available or chooses not to answer the telephone. End-users may store, forward, retrieve and erase the messages.  The Network Communicator is also networked with other Network Communicator accounts around the country (or the world).  That means messages can be sent from one mailbox to another, even if the recipient is across the country.   Communicate with your entire nationwide network of associates through one local telephone call. 

Virtual PBX is an enhanced service that offers all of the benefits and convenience of a sophisticated,  on-premise telephone system and voice mail system.  It provides an automated attendant that plays greetings based on time of day or day of week, provides a company directory, and routes callers to (typically) 3-digit extensions or to the fax on-demand.  Callers can be connected to the person they are trying to reach, whether that person is in the office, on the road, or working from home.  Virtual PBX can connect all of your remote employees or offices as if they're working in the next office.  

 

More info